Refund Policy

Effective Date: June 29, 2026

Welcome to Zyra Lex. Customer satisfaction is our priority. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refund

You may request a refund if:

• You receive a damaged or defective product.

• You receive the wrong product.

• Your order is lost during shipping.

• Your order is cancelled before it is shipped.

Refund requests must be made within 7 days of receiving your order.

2. Non-Refundable Items

Refunds will not be provided for:

• Products damaged due to misuse or improper handling.

• Products returned without original packaging or accessories.

• Products showing signs of use (unless received damaged).

• Digital products, gift cards, or downloadable items (if applicable).

3. Return Process

To request a refund or return, please contact our support team by emailing:

Email: zyralex07@gmail.com

Please include:

• Your Order ID

• Product name

• Reason for the refund request

• Clear photos (if the product is damaged or incorrect)

Our team will review your request within 2–3 business days.

4. Refund Method

Once your refund is approved:

• Refunds will be processed to the original payment method.

• For Cash on Delivery (COD) orders, the refund will be transferred to your provided bank account or UPI ID.

5. Refund Processing Time

After approval:

• Online payment refunds: 5–7 business days

• Bank transfer/UPI refunds: 5–10 business days

Processing time may vary depending on your bank or payment provider.

6. Order Cancellation

Orders can be cancelled before they are shipped.

If the order has already been shipped, cancellation may not be possible. In such cases, you may request a return after delivery if eligible.

7. Contact Us

If you have any questions regarding our Refund Policy, please contact us:

Email: zyralex07@gmail.com

Thank you for shopping with Zyra Lex. We appreciate your trust and will always do our best to provide a smooth shopping experience.